How can we help?

Quick answers about workouts, signing in, subscriptions and your saved data. If something still isn’t working, email us and we’ll help you sort it out.

Email support@inuvera.com

Getting started

How do I create my first workout?
  1. Sign in, or create an account, with your email address.
  2. Open Gyms and add a gym with the equipment you have available.
  3. Open Workouts, create a workout, choose your gym and target muscle groups, then select exercises.
  4. Open the saved workout to start a session.
Can I add more than one gym?

Yes. In Gyms, add each location and its equipment separately. Choose the gym you want when you create a workout.

Why can’t I select an exercise for my workout?

Some exercises need equipment. Check that the equipment is included in your selected gym, or choose an exercise that fits what you have available.

Workouts and history

What if the spinner chooses equipment that’s busy?

Tap Spin Again to choose another exercise from your workout. You can come back to the first one later.

How do I finish a workout?

In the workout session, tap Finish Workout and confirm. Exercises you haven’t completed stay uncompleted in that session.

Where can I find completed workouts?

Open the History tab to see your completed sessions. Tap a session to see its details.

How does the Muscle Recovery Map choose its colours?

It adds up the load of what you’ve logged in the last three days, lets it fade over time, and compares your muscle groups. How the recovery map works explains it step by step.

Signing in and your account

How do I sign in?
  1. Enter your email address and tap Send Code.
  2. Enter the code from the email we send you.

There’s no password. If you don’t have an account yet, the same steps create one.

The sign-in code hasn’t arrived

Check your spam or junk folder, and that the email address is spelt correctly. Codes expire after a while, so if yours is old, go back and request a new one. If no code arrives after a few minutes, email us.

How do I delete my account?

While signed in, open Account, scroll to Delete Account and confirm. This permanently deletes your account, profile, cloud backup and chat memberships, and can’t be undone.

If you no longer have the app, email support@inuvera.com from the email address you signed up with, and we’ll delete the account and the same data within 30 days.

Deleting your account doesn’t cancel a subscription. Cancel it separately through your App Store or Google Play account.

Subscription

Do I need a subscription to use the app?

No. Gyms, workouts, the spinner and your history are free. The monthly subscription adds Community, Cloud Sync and the Muscle Recovery Map. The price and renewal terms are shown in the app before you buy.

How do I restore my subscription?

Sign in to the app, open Account and tap Restore Purchases. Use the same Apple Account (iPhone) or Google account (Android) that made the purchase. If it still doesn’t appear, email us with your account email and what happened.

How do I cancel my subscription?

On iPhone, cancel it in your Apple Account’s subscriptions in Settings. On Android, cancel it in Google Play under Payments & subscriptions. Deleting the app or your account doesn’t cancel it.

Backup and data

How do I back up my data?

With a subscription, open Account and tap Backup to Cloud. You can also turn on Auto Backup there. Check the last backup time shown in the app before relying on a backup.

How do I restore a cloud backup?

With a subscription, open Account and tap Restore from Cloud. Restoring replaces the data on that device, so anything changed since the last backup may be lost. Read the confirmation carefully before you go ahead.

Will my workouts come with me to a new phone?

If you have a subscription, back up on your old phone first, then sign in on the new one and tap Restore from Cloud.

Contact support

Email support@inuvera.com with your app account email, your phone model, what you were trying to do and any error message you saw. A screenshot helps too.

Please don’t send payment details.

For how we handle your information, see the privacy policy.